TRAINING ITIL V3. FUNDAMENTAL DI JAKARTA

TRAINING INFORMATION TECHNOLOGY INFRASTRUCTUR LIBRARY FUNDAMENTAL DI JAKARTA

TRAINING IT SERVICE MANAGEMENT DI JAKARTA

Descriptions :
This 3-day certificate course is the ideal starting point for any person or organisation needing to find out about ITIL, the world best practice in IT Service Management.
The course provides a comprehensive understanding of the ITIL V3 Framework and how it may be used to enhance the quality of IT Service Management within an organisation. The focus is on an integrated approach to IT Service Management through cross-departmental processes and implementation of effective communication channels. Attendees learn a common vocabulary and a shared understanding of IT Service Management best practice.

Objectives :
The course enables delegates to understand how an integrated IT Service Management framework, based on ITIL best practice guidelines, can be adopted and adapted within their own organizations.
The aim of this course is for each participant to gain competencies in the following:
* Service Management as a Practice
* Service Lifecycle
* Key Principles and Models
* Generic Concepts
* Selected Processes
*  Selected Roles
* Selected Functions
* Technology and Architecture
* Related standards and frameworks

The issues of implementing ITIL Service Management into an organization and creating a cycle of continuous improvement

Target Audience :
The ITIL Essentials course is appropriate for all IT staff, but more specifically people in the following roles should attend:
* IT Managers
* CIOs
* IT Line Managers
* Process stakeholders
* Service Delivery Managers

Participants wishing to progress to the further ITIL Certifications (Service Capability Diploma, Service Management Diploma or Advanced Diploma in IT Service Management)

Course Contents and Descriptions:
1. Introduction
+ History of ITIL
+ ITIL Qualification scheme
2. 2. Service Management as a practice
+ Service
+ Service Management
+ Processes
+ Roles
+  Organization
3. 3. The Service Lifecycle
+ The Structure, Scope, Components and Interfaces of the ITIL Library
+ ITIL Service Life cycle
4. 4. Service Strategy
+ Service Models
+ Service Portfolio Management
+ Demand Management
+ Financial Management
+ Return on Investment
5. 5. Service Design
+ Service Catalogue Management
+ Service Level Management
+ Capacity Management
+ Availability Management
+ IT Service Continuity Management
+ Information Security Management
+ Supplier Management
6. 6. Service Transition
+ Change Management
+ Service Asset and Configuration Management (SACM)
+ Release and Deployment Management
+ Service Knowledge Management
7. 7. Service Operation
+ Incident Management
+ Event Management
+ Request Fulfillment
+ Problem Management
+ Access Management
8. 8. Continual Service Improvement
+ The Continual Service Improvement Model
+ IT Governance across the Service Lifecycle
9. 9. Technology and Architecture
+ Generic requirements for an integrated set of Service Management Technology
+ Understand how Service Automation assists with integrating Service Management processes
10. 10. Related Standards and Frameworks
+ ISO/IEC 20000
+ ISO 27000
+ ISO 9000
+ ISO 19770
+ ISO 15504
+ SixSigma
+ COBIT
+ CMMI
11. 11. ITIL Simulation
+ The simulation puts course participants in the shoes of an organisation doing its best to maximise revenue through day-to-day operations
+ Experience how to improve (ITIL) processes so as to achieve business goals
+ Demonstrate improvements through a balanced approach encompassing people, process and technology
12. 12. Implementing ITIL
+ Implementation tips and tricks
+ Business case and KPIs
+ Aligning People, Process, Technology and Organisational requirements

Lokasi Pelatihan Tahun 2021 :

Yogyakarta, Hotel Dafam Seturan

Jakarta, Hotel Amaris La Codefin Kemang

Bandung, Hotel Grand Serela Setiabudhi

Bali, Hotel Ibis Kuta

Lombok, Hotel Jayakarta

Catatan :

• Waktu pelatihan Dua+1* hari dengan Biaya tersedia untuk Perorangan, Group, dan Inhouse Training, belum termasuk akomodasi/penginapan.
• Untuk biaya dan jadwal training harap menghubungi marketing kembali

Investasi training:

Investasi pelatihan selama dua hari tersebut menyesuaikan dengan jumlah peserta (on call). *Please feel free to contact us.

Apabila perusahaan membutuhkan paket in house training, anggaran investasi pelatihan dapat menyesuaikan dengan anggaran perusahaan.

Fasilitas training:

Free Penjemputan dari bandara ke hotel*.

Modul / Handout.

Flashdisk*.

Certificate of attendance.

FREE Bag or bagpacker.

Training Kit (Photo Documentation, Blocknote, ATK, etc).

2x Coffe Break & 1 Lunch.

Souvenir .